FAQ in English
WHERE CAN I PURCHASE SILLY BOY STUDIO ?
SILLY BOY STUDIO is available at sillyboystudio.com, denoisedesign.com and french boutique PAROLE located in Paris at 14 rue Beauregard, 2éme.
WHAT CURRENCY DO YOU CHARGE?
All of our products are priced in Euros.
HOW CAN I CONTACT YOU?
The fastest way to contact us is by sending us an e-mail: firstname.lastname@example.org and we will get back to you as soon as possible.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Visa, MasterCard, American Express, ApplePay, STRIPE and Paypal.
WHEN WILL MY ORDER ARRIVE?
Orders can be sent two ways:
1) Standard delivery services: To major cities, these are usually received in 4-5 business days.
2) Express International Shipping: To major cities, these are usually received in 5-7 business days.
If your location is slightly more remote, you will be notified after purchasing and your order can take up to 12 business days. There can be occasional customs or courier delays which may affect your delivery time frame. Please allow for 1-2 working days to pick and pack your order. Orders placed during the weekend will be shipped the following business day.
HOW MUCH DOES IT COST TO SHIP MY ORDER?
SILLY BOY STUDIO charges a flat postal rate of 5€ for Mainland (France, Monaco + Corsica) deliveries, 16€ for most european countries and 26€ For the U.S and Canada.
If you country does not appear on our shipping options please email us email@example.com.
WILL I HAVE TO PAY ANY TAXES OR DUTIES ON TOP OF MY ORDER?
Regulations for import duties and taxes as they relate to international purchases made online vary from country to country. Please be aware that SILLY BOY STUDIO will not be held responsible for any possible duties and taxes which may be applied to your order by customs in the country where delivery is made.
The responsibility for any custom duties, foreign taxes or other fees, which may be imposed to your order, will rest with the customer and will not be reimbursed. Please contact your local customs offices if you would like to seek more information regarding taxes and duties applicable in your own country. In the instance of calculating your order value, please remember that all our prices are charged in Euros.
HOW CAN I TRACK MY ORDER?
Once your order has been shipped, we send you an email containing a tracking number, which allows you to easily, and quickly locate the progress of your order. Please allow 48 hours from the time of order is first placed until tracking information is made available. As we ship orders Monday - Friday, tracking details can only be supplied on weekdays.
WHAT IF THE ITEM I RECEIVED IS DAMAGED OR FAULTY?
We strive to ensure all items sold are of the highest standard and quality. However, if you have a concern with a faulty or damaged item, please contact us straight away at firstname.lastname@example.org so we can review the matter.
HOW DO I REQUEST A RETURN?
You can request a return via e-mail email@example.com.
Please note that we are unable to refund initial shipping charges for goods returned, other than for faulty items. We are also unable to refund return postage costs.Once the items have been received, you will either receive your new item (for exchanges) or full refund (excluding original shipping cost). SILLY BOY STUDIO cannot be held liable for the loss of garments being returned. We recommend using a registered post service to return goods, and keeping a record of the tracking details.
WHAT IS YOUR RETURN POLICY?
We understand that sometimes things just don't work out, therefore, SILLY BOY STUDIO will accept returns and exchanges on all our pieces provided the request is made within the specified returns window and returned in as-new condition with all tags attached and original packaging.
Please note that during promotional periods, items purchased using a discount or promotional code are typically eligible for exchange or store credit only. Subject to the terms and conditions of the individual promotion.
If you wish to return an item(s) please take note of the below policies:
You must request a return or exchange within 7 days of receiving the item.
Please send a photo of the return postage receipt as proof of shipping.
The item(s) must be in original condition with the original packaging and with all tags still attached.
Items returned without the tag attached, or in its original condition will not be accepted.
We cannot accept garments that have makeup or deodorant marks or any kind of stains, or garments that smell of perfume. Please take care when trying on garments if you may wish to return it.
Item(s) must not have been worn, washed, or altered in any way.
SILLY BOY STUDIO offers exchanges, store credit or a full refund on the original garment price (excluding original and return shipping cost) on items. Unfortunately, we cannot accept any returns that do not meet these requirements.
WHAT SIZE SHOULD I ORDER?
We understand it can be difficult to figure out your sizing. Our items are considered true to size so stick with what you would normally wear. However, we supply all measurements of each for your reference on the SIZING page. We have also outlined the size the model is wearing in the online store. If you need more detailed size information, please email us at firstname.lastname@example.org.
IS IT SAFE TO ORDER FROM YOUR ONLINE STORE?
YES! We do not store any credit card details nor do we share your personal information with any third party.
CANCELLATION OF OR CHANGES TO ORDERS:
Please note that orders cannot be changed or cancelled once processed. Should you no longer want your purchase after placing the order, you will need to submit a return request and send the unwanted items back once received. Please note SILLY BOY STUDIO cannot be held liable for the reimbursement of any associated shipping costs for change of mind purchases or the submission of incorrect shipping details when placing your order. Please ensure you check all shipping details carefully before placing your order.