Shipping & Returns in English

QUICK INFO

  • Our current lead time for made-to-order garments is 3-4 weeks. 

  • Items with different lead times will ship in separate packages as they become available. Contact us if you'd prefer us to wait and ship everything in one package.

DOMESTIC ORDERS

  • Orders within the France ship via La Poste and arrive 5-7 business days after the package is picked up. Please note that we cannot guarantee delivery dates.

  • All orders ship with delivery confirmation which can be used to track your package. We are unable to provide tracking information beyond that supplied by French Mail.

  • We are not responsible for packages that are lost or damaged in transit. Please double check your billing and shipping address when placing an order as we are unable to reroute packages.

  • Standard shipping does NOT include insurance.

INTERNATIONAL ORDERS

  • International orders ship via French Mail and arrive 7-14 days after the package is picked up for most countries but can take up to 3 weeks. Please note that we cannot guarantee delivery dates.

  • Most international orders include tracking information. International tracking information is not updated as frequently as domestic shipments and may cease updating once the package leaves France. We are unable to provide tracking information beyond that supplied by the courier.

  • We are not responsible for packages that are lost or damaged in transit. Please double check your billing and shipping address when placing an order as we are unable to reroute packages.

  • Standard shipping does NOT include insurance. 

  • We will not mark an item as a "gift" or reduce the stated value of the package. This is illegal, and we can be penalized heavily for doing so. 

  • Customs and import duties are levied by the receiving country and are therefore the buyer's responsibility.

RETURNS

If for any reason an item does not work out for you, we gladly offer free returns  within 14 days of receiving your package. To request a return, please email contact@sillyboystudio.com with your order number, and we will get back to you shortly!

  • Store credit never expires and is issued in the form of a digital gift card.

  • Please ensure returned garments are unworn, with original tags and in good condition, or additional charges may apply.

  • If you would like to exchange an item, you will be able to place a new order for a replacement garment upon receiving your store credit, and your replacement will be produced within the regular 3-4 week lead time.

  • If you received a damaged or defective item, please email contact@sillyboystudio.com with your order number and a photo of the garment, and we'll take care of you!

  • We try our best to recycle and reuse all garment boxes if possible, so please take extra care of your package, and send any item(s) back in their original mailer.

It is our goal that you love your purchase, so feel free to contact us with any questions you have before ordering, and we’ll be happy to help!

ORDER CHANGES AND CANCELLATIONS

  • In some circumstances, we can add to/combine multiple orders to save on shipping costs. To combine multiple orders, email us at contact@sillyboystudio.com as soon as possible after placing your order.

  • If you’d like to make a change to your order (e.g., different size or color), we’d be happy to help you as long as your order hasn’t shipped. Keep in mind that it can take an additional 3-4 weeks to complete your updated order.

  • If you need to make a change to your shipping address, email us at contact@sillyboystudio.com as soon as possible. We can change the address as long as the package has not left our building. Unfortunately, we cannot reroute a package once it has shipped.