Privacy Policy
Silly Boy Studios customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
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Contact details
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What information we collect, use, and why
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Lawful bases and data protection rights
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Where we get personal information from
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How long we keep information
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Who we share information with
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How to complain
Contact Email
Info we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
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Names and contact details
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Addresses
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Purchase or account history
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Payment details (including card or bank information for transfers and direct debits)
We collect or use the following information for the operation of customer accounts and guarantees:
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Names and contact details
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Addresses
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Payment details (including card or bank information for transfers and direct debits)
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Purchase history
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Marketing preferences
We collect or use the following information for service updates or marketing purposes:
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Names and contact details
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Addresses
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Marketing preferences
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Location data
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Purchase or viewing history
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Website and app user journey information
We collect or use the following personal information for dealing with queries, complaints or claims:
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Names and contact details
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Address
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Payment details
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Account information
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Purchase or service history
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Customer or client accounts and records
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Correspondence
Lawful bases & data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
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Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
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Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
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Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
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Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
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Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
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Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
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Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
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Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
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Our legitimate interest in acknowledging your information is to provide services and goods, such as your shipping address when ordering, diagnostic data on the health of our sites, and your preferences, so we can be sure we\'re showing you what you\'re interested in. We do not provide any information to unneccesary third parties (we, of course, use shipping and postal services) and use it solely to make Silly Boy Studios best in class at delivering and providing delightful pieces across England and the world.
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For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
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Recognised legitimate interests - our pre-approved purpose for collecting or using personal information to provide and improve products and services for clients are:
We need to share personal information with a public authority or another organisation because they need it for their public tasks or official functions (the ‘public task disclosure response condition’).
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Recognised legitimate interests - our pre-approved purpose for collecting or using personal information for recruitment purposes are:
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Where we get personal info from
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Directly from you
How long we keep info
Our retention schedule rolls for three years, after which your records will be deleted from our system. If you would like to be removed sooner, please contact us directly via email.
Data processors
We share information with postal services, who assist in posting or delivering our products straight to you. We also share information with our website host, in order to develop our site.
How to complain
If you have any concerns about our use of your personal information, you can make a data protection complaint to us:
Email: sillyboystudio.uk@gmail.com